Before any work of a technical nature is undertaken, SPARK first must gain an understanding of what information and services are to be offered online and how these are currently delivered to end-users.

The process allows the business to understand how the current manual process can be mapped to the web environment.

Through this audit process SPARK will:

• identify all content and services to be delivered on the Internet
• establish the current workflow and map to the Internet
• gain an understanding of the target audience and ensure the design and information architecture meets their needs
• ensure there is commitment from stakeholders for the ongoing maintenance of content